RangeMaster answers

Shoulder Recovery and RangeMaster FAQ

Find reviewed answers about shoulder recovery, surgery questions, RangeMaster products, shipping, returns, guarantees, and professional ordering.

Frequently asked questions

What is the difference between passive, active-assisted, and active shoulder motion?

Passive motion is produced by another person or support while the shoulder muscles remain relaxed. Active-assisted motion combines your effort with help, while active motion is produced by your muscles without assistance. Your clinician should decide which type is appropriate.

Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty

What should I prepare at home before shoulder surgery?

Follow the surgical team's written preparation instructions. Before surgery, confirm transportation and home help, arrange any prescribed sling or equipment, and plan an approved sleeping position with easy access to daily essentials.

Sources: Main Line Health Shoulder Surgery Guide: Sleeping and Positioning

What symptoms require a call to the surgical team?

Call the surgical team for any new or worsening symptom identified in the discharge instructions, especially uncontrolled pain, fever, wound drainage, marked swelling, or new numbness or weakness. Call 911 immediately for sudden chest pain or pressure, shortness of breath, or difficult or rapid breathing.

Sources: Main Line Health Shoulder Surgery Guide: Sleeping and Positioning

What questions should I ask my surgeon or physical therapist?

Ask which movements are allowed, when each phase begins, how sling use changes, what symptom response is expected, which symptoms require a call, and how driving, work, and sleep should be handled. Also ask who to contact between visits and bring the written protocol to physical therapy.

Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, Main Line Health Shoulder Surgery Guide: Sleeping and Positioning

How do I compare a shoulder pulley, therapy wand, resistance band, and finger ladder?

Compare the equipment format and setup before comparing clinical use. Current RangeMaster product pages describe shoulder pulleys with door attachments and adjustable cords, ShoulderWand as a 38-inch collapsible exerciser, resistance kits with graduated bands, and the Shoulder Finger Ladder as a portable tool secured around a door with a nylon strap. Those hardware differences do not determine which tool is suitable for you, so ask your clinician to match the tool to your plan.

Sources: BlueRanger Shoulder Pulley product details, ShoulderWand product details, FitRanger Resistance Kit product details, Shoulder Finger Ladder product details

Which RangeMaster shoulder pulley attachment is right for my door?

Current RangeMaster shoulder pulley pages list Metal Door Bracket and Webbing Door Strap options. The right attachment depends on the exact pulley, door, and product instructions. Review the selected product page and contact RangeMaster before ordering if you need help confirming door fit.

Sources: BlueRanger Shoulder Pulley attachment options, Contact RangeMaster

Which RangeMaster products can be used while seated?

Seated use depends on the exact product design, setup instructions, and your individual plan. Ask RangeMaster to confirm whether the product you are considering supports a seated setup, then ask your clinician whether that position is appropriate for you.

Sources: Shop RangeMaster products, Contact RangeMaster, RangeMaster medical disclaimer

What should I ask my clinician before choosing a home shoulder therapy tool?

Ask what goal the tool should support, which movements are permitted, whether your current plan emphasizes motion or strengthening, what starting position and schedule to use, what symptoms should stop the activity, and whether grip or setup limitations affect the choice. Follow the clinician's plan and the exact instructions for the selected product.

Sources: RangeMaster medical disclaimer, Shop RangeMaster products

Is retail shipping free?

Yes. RangeMaster's current policy lists free shipping for retail orders in the United States. The checkout total and available shipping method are the final terms for a specific order.

Sources: RangeMaster shipping and returns

Where do RangeMaster orders ship from?

Many RangeMaster retail orders ship from Spokane, Washington. Some product pages identify partner fulfillment instead. For example, the UE Ranger product record states that it ships from a partner in Omaha, Nebraska. Check the product page and order confirmation for the applicable fulfillment details.

Sources: Contact and shipping information, UE Ranger product details

How long does delivery usually take?

RangeMaster's current Shipping and Returns policy says delivery takes 2 to 3 business days for most locations. Product-specific, partner-fulfilled, destination, and carrier timing can vary, so use the product page, checkout, and tracking message for the final estimate.

Sources: Contact and delivery information, RangeMaster shipping and returns

How do I track an order?

RangeMaster sends tracking by email after an order leaves the warehouse. Signed-in customers can also review their order history. If tracking is missing or does not match the order status, contact RangeMaster with the order number.

Sources: Contact and tracking information, RangeMaster account orders

Can I change or cancel an order?

RangeMaster does not publish an automatic self-service change or cancellation promise for every order. Contact support immediately with the order number. The team can confirm whether the fulfillment status still permits a change or cancellation.

Sources: Contact RangeMaster, RangeMaster terms of service

What is the RangeMaster lifetime money-back guarantee?

RangeMaster describes its guarantee as lifetime and unconditional. If a product does not work for the customer, RangeMaster says it will make the issue right through support, replacement, or refund as appropriate. Contact RangeMaster for the current return instructions for the specific order.

Sources: RangeMaster shipping and returns, Contact RangeMaster

Does RangeMaster cover return shipping?

RangeMaster's current contact information says it pays return shipping inside the United States. Contact support before sending a product back so the team can provide the current return instructions for the order.

Sources: RangeMaster return information, RangeMaster shipping and returns

How do I request a replacement or refund?

Contact RangeMaster with the order number, product, and a clear description of the issue. The support team can confirm the current return steps and whether a replacement, refund, or other support resolution applies to the order.

Sources: Contact RangeMaster, RangeMaster shipping and returns

Are Club and wholesale shipping terms different?

Yes. Retail shipping is currently free in the United States, while Club and wholesale orders use separate quantity and account terms. Review the signed-in Club page and checkout because the current account terms and order total control the professional shipping charge.

Sources: RangeMaster Club, RangeMaster shipping and returns

What is RangeMaster Shoulder Therapy?

RangeMaster Shoulder Therapy is a Spokane, Washington company that designs and distributes professional-grade shoulder therapy tools for home and clinical settings. The company also provides product education and direct order support.

Sources: About RangeMaster, Shop RangeMaster products

Who designs RangeMaster products?

RangeMaster describes itself as the company that designs and distributes its shoulder therapy tools. The site does not attribute every current product to one named designer. Contact RangeMaster if you need design or specification details for a particular product.

Sources: About RangeMaster, Contact RangeMaster

Where is RangeMaster located?

RangeMaster is located in Spokane, Washington. The current contact page lists 319 W. Hastings Rd., Spokane, WA 99218.

Sources: Contact RangeMaster

How long has RangeMaster made shoulder therapy tools?

RangeMaster says it has designed and distributed shoulder therapy tools since 1997.

Sources: About RangeMaster

Are RangeMaster products used by medical professionals?

RangeMaster offers professional ordering and Club access for clinics and medical professionals, so its products are sold for use in professional settings as well as at home. That does not mean every product is appropriate for every patient or plan. Confirm individual suitability with the responsible clinician.

Sources: RangeMaster Club, RangeMaster medical disclaimer

What is RangeMasterU?

RangeMasterU is RangeMaster's learning library for shoulder therapy and product education. RangeMaster also describes it as a recovery video library, and some product pages specify when access is included.

Sources: About RangeMaster, RangeMasterU

How can I contact RangeMaster?

Use the RangeMaster contact page to route a product, order, return, professional purchasing, or general question to the appropriate team. The page also lists the Spokane address and current contact options.

Sources: Contact RangeMaster

How do clinics order RangeMaster products?

Clinics can apply for RangeMaster Club access. After approval and sign-in, members can use the Club quick order form to search the catalog, see recorded Club pricing, and build an order from one table. Clinics can also contact RangeMaster for help with quantities or product details.

Sources: RangeMaster Club, Apply for RangeMaster Club pricing, Contact RangeMaster

Who is eligible for the RangeMaster Club?

The current Club application is intended for PT clinics and medical professionals and asks applicants to provide clinic and professional credential information. Access requires staff approval. Review the current application and Club terms because eligibility is determined from the submitted account details.

Sources: RangeMaster Club, Apply for RangeMaster Club pricing

How do wholesale pricing and shipping work?

Approved Club members see recorded Club pricing on eligible products after sign-in. Club shipping depends on the current quantity threshold and account terms. The signed-in account and checkout control the final prices, eligibility, shipping, taxes, and order total.

Sources: RangeMaster Club, RangeMaster shipping and returns

Does RangeMaster support government and VA purchasing?

Yes. RangeMaster provides a government and VA purchasing path for professional shoulder therapy products. Use the government purchasing page or contact RangeMaster to confirm current contract details, product identifiers, quotes, quantities, and ordering requirements for the institution.

Sources: RangeMaster government purchasing, Contact RangeMaster

Who can help with a professional or institutional order?

RangeMaster's contact team can route clinic, wholesale, government, VA, and institutional questions to the appropriate person. Include the organization, product names or SKUs, quantities, destination, and any procurement requirements so the team can confirm the current ordering path and terms.

Sources: Contact RangeMaster, RangeMaster government purchasing, RangeMaster Club