Find reviewed answers about shoulder recovery, surgery questions, RangeMaster products, shipping, returns, guarantees, and professional ordering.
Frequently asked questions
What does shoulder range of motion mean?
Shoulder range of motion describes how far the shoulder can move in a given direction. Clinicians may assess it alongside symptoms, movement quality, and function to guide an individualized plan.
Sources: AAOS Rotator Cuff and Shoulder Conditioning Program, Rotator Cuff Tendinopathy Diagnosis, Nonsurgical Medical Care, and Rehabilitation: A Clinical Practice Guideline
What is the difference between passive, active-assisted, and active shoulder motion?
Passive motion is produced by another person or support while the shoulder muscles remain relaxed. Active-assisted motion combines your effort with help, while active motion is produced by your muscles without assistance. Your clinician should decide which type is appropriate.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
What is the difference between shoulder mobility and strengthening?
Mobility work focuses on restoring or maintaining movement, while strengthening uses muscle effort against resistance. A clinician may sequence or combine them according to tissue healing, symptoms, and goals.
Sources: AAOS Rotator Cuff and Shoulder Conditioning Program, Rotator Cuff Tendinopathy Diagnosis, Nonsurgical Medical Care, and Rehabilitation: A Clinical Practice Guideline
When might a clinician recommend a shoulder pulley?
A clinician might recommend a pulley when assisted shoulder motion is allowed and the setup fits the current rehabilitation goal. After surgery, the surgeon or physical therapist must approve its timing, range, and use.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
When might a clinician recommend a shoulder therapy wand?
A therapy wand can assist controlled shoulder motion when a clinician wants one arm or an external support to help guide the movement. The clinician should set the permitted direction and range, especially after surgery.
Sources: AAOS Rotator Cuff and Shoulder Conditioning Program, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
How is a resistance band different from a shoulder pulley?
A pulley mainly assists repeated shoulder movement using the opposite arm, while a resistance band adds load for strengthening. They are not interchangeable, and a clinician should decide when each belongs in the plan.
Sources: AAOS Rotator Cuff and Shoulder Conditioning Program, Rotator Cuff Tendinopathy Diagnosis, Nonsurgical Medical Care, and Rehabilitation: A Clinical Practice Guideline
How should shoulder recovery progress be tracked?
Track the measures your clinician selected, such as range of motion, movement quality, symptoms, and ability to perform daily tasks. Use the same method over time and report setbacks rather than changing the program on your own.
Sources: Rotator Cuff Tendinopathy Diagnosis, Nonsurgical Medical Care, and Rehabilitation: A Clinical Practice Guideline
When should a shoulder exercise be stopped?
Stop an exercise if it causes sharp pain, increasing pain, or symptoms that do not settle as expected. Contact a qualified clinician for severe or persistent symptoms, new numbness or weakness, or symptoms after a new injury, and follow any stricter instructions already provided.
Sources: AAOS Rotator Cuff and Shoulder Conditioning Program, Rotator Cuff Tendinopathy Diagnosis, Nonsurgical Medical Care, and Rehabilitation: A Clinical Practice Guideline
What should I prepare at home before shoulder surgery?
Follow the surgical team's written preparation instructions. Before surgery, confirm transportation and home help, arrange any prescribed sling or equipment, and plan an approved sleeping position with easy access to daily essentials.
Sources: Main Line Health Shoulder Surgery Guide: Sleeping and Positioning
Why do shoulder surgery rehabilitation protocols differ?
Protocols differ because the procedure, repair size, tissue quality, surgical technique, healing needs, and patient factors differ. The operating surgeon's protocol controls, and the physical therapist should work within it.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
When can shoulder exercises begin after surgery?
Exercises should begin only when the surgeon or physical therapist authorizes them. Timing and allowed motion depend on the procedure, tissue protection needs, and the individualized protocol.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
When can a pulley be introduced after shoulder surgery?
A pulley may be introduced only after the surgical team allows that type of assisted motion. The surgeon or physical therapist should specify when to start, the permitted range, and whether a pulley fits the procedure.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
How should I sleep after shoulder surgery?
Use the position and sling instructions provided by your surgeon. Some institutional guidance describes pillow support or a semi-reclined position, but no single sleep position is appropriate for every procedure or patient.
Sources: Main Line Health Shoulder Surgery Guide: Sleeping and Positioning, Sleep Alterations Following Elective Shoulder Surgery: A Systematic Review
When can I drive after shoulder surgery?
Drive only after your surgeon clears you and you can safely control the vehicle without violating sling or movement restrictions. The surgical team should consider your procedure, current restrictions, and ability to respond safely before giving clearance.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, Main Line Health Shoulder Surgery Guide: Sleeping and Positioning
When can I return to work after shoulder surgery?
Return-to-work timing depends on the operation, healing, symptoms, job demands, and whether restricted duties are available. Ask the surgeon or physical therapist for written limits instead of relying on a generic timeline.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, ASSET Consensus on Rehabilitation for Anatomic Total Shoulder Arthroplasty
What symptoms require a call to the surgical team?
Call the surgical team for any new or worsening symptom identified in the discharge instructions, especially uncontrolled pain, fever, wound drainage, marked swelling, or new numbness or weakness. Call 911 immediately for sudden chest pain or pressure, shortness of breath, or difficult or rapid breathing.
Sources: Main Line Health Shoulder Surgery Guide: Sleeping and Positioning
What questions should I ask my surgeon or physical therapist?
Ask which movements are allowed, when each phase begins, how sling use changes, what symptom response is expected, which symptoms require a call, and how driving, work, and sleep should be handled. Also ask who to contact between visits and bring the written protocol to physical therapy.
Sources: ASSET Consensus on Rehabilitation Following Arthroscopic Rotator Cuff Repair, Main Line Health Shoulder Surgery Guide: Sleeping and Positioning
How do I compare a shoulder pulley, therapy wand, resistance band, and finger ladder?
Compare the equipment format and setup before comparing clinical use. Current RangeMaster product pages describe shoulder pulleys with door attachments and adjustable cords, ShoulderWand as a 38-inch collapsible exerciser, resistance kits with graduated bands, and the Shoulder Finger Ladder as a portable tool secured around a door with a nylon strap. Those hardware differences do not determine which tool is suitable for you, so ask your clinician to match the tool to your plan.
Sources: BlueRanger Shoulder Pulley product details, ShoulderWand product details, FitRanger Resistance Kit product details, Shoulder Finger Ladder product details
Which RangeMaster shoulder pulley attachment is right for my door?
Current RangeMaster shoulder pulley pages list Metal Door Bracket and Webbing Door Strap options. The right attachment depends on the exact pulley, door, and product instructions. Review the selected product page and contact RangeMaster before ordering if you need help confirming door fit.
Sources: BlueRanger Shoulder Pulley attachment options, Contact RangeMaster
Which RangeMaster products can be used while seated?
Seated use depends on the exact product design, setup instructions, and your individual plan. Ask RangeMaster to confirm whether the product you are considering supports a seated setup, then ask your clinician whether that position is appropriate for you.
Sources: Shop RangeMaster products, Contact RangeMaster, RangeMaster medical disclaimer
Which RangeMaster products are designed for limited grip?
The Pull-Easy Shoulder Pulley with Grip-Free Hold is the current RangeMaster product specifically described for limited grasping ability. Its product details identify a grip-free hold with foam wrist support. Confirm the product setup and clinical suitability before use.
Sources: Pull-Easy Shoulder Pulley with Grip-Free Hold product details, RangeMaster medical disclaimer
What should I ask my clinician before choosing a home shoulder therapy tool?
Ask what goal the tool should support, which movements are permitted, whether your current plan emphasizes motion or strengthening, what starting position and schedule to use, what symptoms should stop the activity, and whether grip or setup limitations affect the choice. Follow the clinician's plan and the exact instructions for the selected product.
Sources: RangeMaster medical disclaimer, Shop RangeMaster products
Is retail shipping free?
Yes. RangeMaster's current policy lists free shipping for retail orders in the United States. The checkout total and available shipping method are the final terms for a specific order.
Sources: RangeMaster shipping and returns
Where do RangeMaster orders ship from?
Many RangeMaster retail orders ship from Spokane, Washington. Some product pages identify partner fulfillment instead. For example, the UE Ranger product record states that it ships from a partner in Omaha, Nebraska. Check the product page and order confirmation for the applicable fulfillment details.
Sources: Contact and shipping information, UE Ranger product details
How long does delivery usually take?
RangeMaster's current Shipping and Returns policy says delivery takes 2 to 3 business days for most locations. Product-specific, partner-fulfilled, destination, and carrier timing can vary, so use the product page, checkout, and tracking message for the final estimate.
Sources: Contact and delivery information, RangeMaster shipping and returns
How do I track an order?
RangeMaster sends tracking by email after an order leaves the warehouse. Signed-in customers can also review their order history. If tracking is missing or does not match the order status, contact RangeMaster with the order number.
Sources: Contact and tracking information, RangeMaster account orders
Can I change or cancel an order?
RangeMaster does not publish an automatic self-service change or cancellation promise for every order. Contact support immediately with the order number. The team can confirm whether the fulfillment status still permits a change or cancellation.
Sources: Contact RangeMaster, RangeMaster terms of service
What is the RangeMaster lifetime money-back guarantee?
RangeMaster describes its guarantee as lifetime and unconditional. If a product does not work for the customer, RangeMaster says it will make the issue right through support, replacement, or refund as appropriate. Contact RangeMaster for the current return instructions for the specific order.
Sources: RangeMaster shipping and returns, Contact RangeMaster
Does RangeMaster cover return shipping?
RangeMaster's current contact information says it pays return shipping inside the United States. Contact support before sending a product back so the team can provide the current return instructions for the order.
Sources: RangeMaster return information, RangeMaster shipping and returns
How do I request a replacement or refund?
Contact RangeMaster with the order number, product, and a clear description of the issue. The support team can confirm the current return steps and whether a replacement, refund, or other support resolution applies to the order.
Sources: Contact RangeMaster, RangeMaster shipping and returns
Are Club and wholesale shipping terms different?
Yes. Retail shipping is currently free in the United States, while Club and wholesale orders use separate quantity and account terms. Review the signed-in Club page and checkout because the current account terms and order total control the professional shipping charge.
Sources: RangeMaster Club, RangeMaster shipping and returns
What is RangeMaster Shoulder Therapy?
RangeMaster Shoulder Therapy is a Spokane, Washington company that designs and distributes professional-grade shoulder therapy tools for home and clinical settings. The company also provides product education and direct order support.
Sources: About RangeMaster, Shop RangeMaster products
Who designs RangeMaster products?
RangeMaster describes itself as the company that designs and distributes its shoulder therapy tools. The site does not attribute every current product to one named designer. Contact RangeMaster if you need design or specification details for a particular product.
Sources: About RangeMaster, Contact RangeMaster
Where is RangeMaster located?
RangeMaster is located in Spokane, Washington. The current contact page lists 319 W. Hastings Rd., Spokane, WA 99218.
Sources: Contact RangeMaster
How long has RangeMaster made shoulder therapy tools?
RangeMaster says it has designed and distributed shoulder therapy tools since 1997.
Sources: About RangeMaster
Are RangeMaster products used by medical professionals?
RangeMaster offers professional ordering and Club access for clinics and medical professionals, so its products are sold for use in professional settings as well as at home. That does not mean every product is appropriate for every patient or plan. Confirm individual suitability with the responsible clinician.
Sources: RangeMaster Club, RangeMaster medical disclaimer
What is RangeMasterU?
RangeMasterU is RangeMaster's learning library for shoulder therapy and product education. RangeMaster also describes it as a recovery video library, and some product pages specify when access is included.
Sources: About RangeMaster, RangeMasterU
How can I contact RangeMaster?
Use the RangeMaster contact page to route a product, order, return, professional purchasing, or general question to the appropriate team. The page also lists the Spokane address and current contact options.
Sources: Contact RangeMaster
How do clinics order RangeMaster products?
Clinics can apply for RangeMaster Club access. After approval and sign-in, members can use the Club quick order form to search the catalog, see recorded Club pricing, and build an order from one table. Clinics can also contact RangeMaster for help with quantities or product details.
Sources: RangeMaster Club, Apply for RangeMaster Club pricing, Contact RangeMaster
Who is eligible for the RangeMaster Club?
The current Club application is intended for PT clinics and medical professionals and asks applicants to provide clinic and professional credential information. Access requires staff approval. Review the current application and Club terms because eligibility is determined from the submitted account details.
Sources: RangeMaster Club, Apply for RangeMaster Club pricing
How do wholesale pricing and shipping work?
Approved Club members see recorded Club pricing on eligible products after sign-in. Club shipping depends on the current quantity threshold and account terms. The signed-in account and checkout control the final prices, eligibility, shipping, taxes, and order total.
Sources: RangeMaster Club, RangeMaster shipping and returns
Does RangeMaster support government and VA purchasing?
Yes. RangeMaster provides a government and VA purchasing path for professional shoulder therapy products. Use the government purchasing page or contact RangeMaster to confirm current contract details, product identifiers, quotes, quantities, and ordering requirements for the institution.
Sources: RangeMaster government purchasing, Contact RangeMaster
Who can help with a professional or institutional order?
RangeMaster's contact team can route clinic, wholesale, government, VA, and institutional questions to the appropriate person. Include the organization, product names or SKUs, quantities, destination, and any procurement requirements so the team can confirm the current ordering path and terms.
Sources: Contact RangeMaster, RangeMaster government purchasing, RangeMaster Club