Fraud Blocker
January 25, 2020
Author: Eric
  • Home
  • /
  • Blog
  • /
  • 4 Ways to Set Up Your PT Clinic’s Front Desk for Success

You’ve heard that the mitochondria is the powerhouse of the cell? It’s the same with your clinic’s front desk. 

Here are four ways you can make the most of the first thing patients see on entering your facility.

1. Take advantage of scheduling software. 

You front desk is your information hub, which means they need to be a reliable source for appointment reminders and patient scheduling.

The more automated this calendar can be, the more time your front desk will have for accomplishing other tasks, and catering to the needs of your patients. There are many different scheduling tools out there, but here are a few things to look for:

  • Proactive appointment reminders;

  • Easy access to patient charts;

  • Payment processing; and

  • Password security.

2. Get organized.

The front desk will function the most effectively when there is a place for everything and everything in its place. These are some areas that may need some TLC:

  • Desktop materials. Is there enough clear space on the desk to work? Have “zones” been set up to keep writing utensils, phones, papers, and other materials in their place?

  • Filing systems. Are your inboxes labeled? Can associates find and relevant paperwork efficiently?

  • Calendars. Again, managing time is just as important as managing physical space.

  • Employee schedules. Do you have enough back up to prevent your employees from getting burnt out?

3. Make sure your front desk employees have clear goals. 

Have you explained your expectations to the front desk staff?

Make a list of every task your front desk will handle, and then talk them through what their goals should be for each one. You may prioritize getting all calls to the clinic answered within one day, and maybe you’ll stress the importance of being welcoming to every patient that comes in your door.

Whatever you choose to aim for, make sure everyone is on the same page. 

4. Train and support, and support, and support. 

Throughout each work day, make sure you’re answering any questions the front desk may have, and that you have their back. Communication is key when it comes to running any kind of practice, including a physical therapy clinic.

Another huge piece of this is providing excellent training. Your front desk wants to excel and be great at what they do. They need opportunities to develop their skills and realign with the goals of the organization.

But don’t just give them information – listen to their thoughts and requests as well, even if it’s not something you can improve.

We hope these tips will add value to your practice. Keep up the great work!

DISCLAIMER: All content found on including: text, images, audio, or other formats were created for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.


We Fix Shoulders.

Get rid of shoulder pain in as little as 3 days...even if you've tried everything else and failed!

Whether you are pre- or post-op, the proven "shoulder pulley" method is the most affordable thing you can try to fix your shoulder. 

About the Author Eric

Eric is a marketing technician at RangeMaster and also a shoulder surgery warrior. A severe accident resulted in multiple surgeries and Eric’s recovery was aided in no small part to RangeMaster products. It was because of their amazing product that he could live independent from painkillers and do all the things he loved before the accident (which includes boxing). He lives in Washington with his wife and children, who are the light of his life.

Medical Disclaimer

This website is intended to provide educational information only and should not be taken as medical advice. The information shared on this website is based on research, but is not intended to replace the advice of a healthcare professional. We recommend that you consult your healthcare provider for any specific questions or concerns you may have. The website does not accept responsibility for any harm that may occur from using the information given on this site. Speak to your medical provider about any health issues!

Have comments? Fire away...

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}